Privacy Policy

Introduction

This privacy policy explains how we collect and process your personal data when you use this website and purchase or access Digital Candy Factory.

By providing us with your data, you confirm that you are over 13 years of age.

TrainerGoesOnline is the data controller responsible for your personal data.

Contact details:

• Full legal name: Urban Retail Solutions (trading as TrainerGoesOnline)
• Phone: +91 9702999936
• Email: support@trainergoesonline.com
• Address: 1, Hemu Enclave, St. Mary Road, Vile Parle West, Mumbai

If your personal information changes at any time, please let us know by emailing support@trainergoesonline.com.

By using this site, you agree that your use of it, and any dispute over privacy, is governed by this policy. We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes are posted means you accept the updated policy.

What data we collect and why

Communication Data: Any communication you send us through this website, by email, WhatsApp, social media, or any other channel. We process this to respond to you, keep records, and handle any legal matters that may arise. Our lawful basis is legitimate interests.

Customer Data: Information related to your purchase, including your name, email address, phone number, and payment details processed through Razorpay. We use this to deliver the course and community access you have purchased and to keep transaction records. Our lawful basis is the performance of a contract with you.

User Data: Data about how you use this website and the Digital Candy Factory community on Skool. We process this to operate our platforms, ensure security, and maintain backups. Our lawful basis is legitimate interests.

Technical Data: Data collected automatically when you visit this site, including your IP address, browser type, pages visited, time on page, and device information. This data is collected via analytics tools including Google Analytics and the Meta Pixel installed on this site. We use it to understand how people use the site and to measure the effectiveness of our advertising. Our lawful basis is legitimate interests.

Marketing Data: Your preferences around receiving communications from us. We use this to send you relevant updates, course information, and marketing communications where you have not opted out. Our lawful basis is either consent or legitimate interests.

We may use Customer Data, Technical Data, and Marketing Data to deliver relevant advertising to you, including through Meta (Facebook and Instagram) ads. Our lawful basis for this is legitimate interests.

How we collect your data

We collect data in the following ways:

• Directly from you when you purchase Digital Candy Factory, fill in a form, book a Candy Acceleration Call through GHL, or contact us
• Automatically through cookies and tracking technologies including the Meta Pixel on this site and on our Razorpay payment page
• From third party service providers including Razorpay (payment processing), Brevo (email), Skool (community platform), GHL (call booking), and Google Analytics

Please see our cookie policy for more details.

Marketing communications

We may send you marketing communications if you have purchased from us or asked for information about our products, and have not opted out. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us at support@trainergoesonline.com.

We will never share your personal data with third parties for their own marketing purposes without your explicit consent.

Who we share your data with

We may share your data with:

• Service providers who help us operate the course and community, including Razorpay, Skool, Brevo, GHL, Google, and Meta
• Professional advisers such as lawyers, accountants, and insurers where necessary
• Government or regulatory bodies where required by law
• Third parties in the event of a business sale, merger, or transfer of assets

We require all third parties to handle your data securely and in accordance with applicable law.

International transfers

Some of our service providers are based outside India, including Google, Meta, Skool, Brevo, and Cal.com. Where your data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Data security

We have appropriate security measures in place to protect your personal data from unauthorised access, disclosure, alteration, or loss. Access to your data is limited to team members and partners who need it to operate the business. Any suspected data breach will be handled promptly and reported to relevant authorities where legally required.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For financial and transaction records, we retain data for six years as required by law. Where data is no longer needed, it is deleted or anonymised securely.

Your rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Request a transfer of your data to another provider
• Withdraw consent where our processing is based on consent

To exercise any of these rights, email us at support@trainergoesonline.com. We will respond within one month. We may need to verify your identity before processing your request.

If you wish to delete your account and associated data, contact us directly at support@trainergoesonline.com and we will action your request in accordance with applicable law. Please note that deletion is permanent and will remove your access to the course and community.

Third party links

This site may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies when you visit them.

Cookies

We use cookies on this site to enable core functionality, analyse usage, and support advertising through tools including the Meta Pixel and Google Analytics. You can control cookies through your browser settings. Disabling cookies may affect how parts of this site function.

Contact

For any questions or requests relating to this privacy policy, contact us at support@trainergoesonline.com.